Last Updated: February 27, 2025

At Hive Retouch, we are committed to delivering high-quality photo editing services. Your satisfaction is our priority, and we strive to meet your expectations. However, if you are not satisfied with our services, we offer revisions and refunds under the following conditions.

1. Revision Policy

We offer free revisions to ensure you are happy with the final result.
✅ Revisions must be requested within 7 days of receiving the completed work.
✅ Revisions are limited to reasonable modifications based on the original instructions.
✅ Any new edits beyond the original instructions may require additional charges.

Note: Revisions do not apply if the request significantly changes the original instructions.

2. Refund Eligibility

Refunds are considered only under the following circumstances:
✔ Service Not Delivered – If we fail to deliver the edited images within the agreed timeframe and do not provide an update.
✔ Unsatisfactory Work – If the final results do not match the agreed-upon instructions and we are unable to correct them.
✔ Duplicate Payment – If you accidentally make a duplicate payment for the same order.

3. No Refunds Will Be Issued If:

❌ The request is made after 7 days of order completion.
❌ You approve the final work and later change your mind.
❌ The dissatisfaction is due to unclear or incorrect instructions provided by the client.
❌ You request a different edit that was not originally specified.

Note: Refunds are processed only after an internal review of the case.

4. How to Request a Refund

To request a refund, please contact us at support@hiveretouch.com with:
✔ Your Order ID
✔ A detailed explanation of why you are requesting a refund
✔ Any supporting evidence (screenshots, references, etc.)

Refund requests are processed within 5-10 business days upon approval.

5. Cancellation Policy

✅ You may cancel an order before we start working on it for a full refund.
✅ Once editing has begun, cancellation requests may be subject to partial refunds based on the work completed.

6. Contact Us

If you have any concerns about our Refund & Return Policy, feel free to reach out to us:

📧 Email: info@hiveretouch.com
🌍 Website: www.hiveretouch.com

We appreciate your trust in Hive Retouch and are always here to help! 😊